Case Study
Self-Service HR & IT Hub
A unified SharePoint hub was created where employees could submit requests, track ServiceNow tickets, and access policy content. Microsoft Graph supported role-aware rendering so users only saw information relevant to them.
Challenge
The business problem.
- Employees used multiple channels to submit HR and IT requests.
- Ticket status was difficult to track without contacting support.
- Policies and service information were distributed across locations.
- Different users needed different content and request visibility.
Solution
How PowerNexa approached the requirement.
A unified SharePoint hub was created where employees could submit requests, track ServiceNow tickets, and access policy content. Microsoft Graph supported role-aware rendering so users only saw information relevant to them.
Business impact
Outcomes delivered.
✓
35% reduction in support queries
✓
Improved employee self-service
✓
Stronger role-based information security
✓
One consistent experience for HR and IT services
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